Lakeside Scoop House Nelson · British Columbia

Privacy Policy

Last updated: 20 July 2026

Lakeside Scoop House ("we," "us," or "our"), operated by Nora Klein, respects your privacy. This policy explains how we collect, use, and disclose personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable British Columbia privacy laws.

Privacy officer: Nora Klein — [email protected] · 250-352-7781

Accountability

We are responsible for personal information under our control. Nora Klein is accountable for our compliance with this policy.

Information We Collect

  • Contact information — name, email, phone when you contact us or join our newsletter
  • Transaction data — purchase details and payment references (we do not store full card numbers)
  • Website usage — IP address, browser type, pages visited, cookie preferences
  • Communications — content of emails and contact form messages

Purpose of Collection

We collect personal information only for purposes a reasonable person would consider appropriate, including:

  • Processing orders and responding to enquiries
  • Sending promotional emails with your consent
  • Improving our website and customer experience
  • Meeting legal and regulatory requirements

Consent

We obtain meaningful consent before collecting, using, or disclosing personal information, except where permitted or required by law. You may withdraw consent at any time, subject to legal or contractual restrictions.

Limiting Collection & Use

We collect only information necessary for identified purposes and do not use or disclose it for unrelated purposes without consent.

Disclosure

We do not sell personal information. We may share data with payment processors, email providers, and IT service providers bound by confidentiality agreements, or when required by law.

Cross-Border Processing

Some service providers may process data outside Canada. In those cases, information may be subject to foreign laws. We take steps to ensure comparable protection.

Retention

We retain personal information only as long as necessary for the purposes collected, then securely destroy or anonymize it.

Accuracy & Safeguards

We keep information as accurate as necessary and protect it with appropriate security measures against loss, theft, and unauthorized access.

Your Rights

Under PIPEDA, you may request access to your personal information, challenge its accuracy, and inquire about our privacy practices. Submit requests to the contact above. We will respond within 30 days.

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada at priv.gc.ca.

Cookies

See our Cookie Policy for details on website cookies and how to manage preferences.

Changes

We may update this policy periodically. The date at the top indicates the latest revision.

Contact

Lakeside Scoop House
412 Baker Street, Nelson, BC V1L 4H4
Email: [email protected]
Phone: 250-352-7781